INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Yes, the product you receive will closely match the images shown on our website. We take great care to ensure our photos accurately represent the materials, colors, and craftsmanship of our furniture. However, slight variations may occur due to screen settings, lighting conditions, and the natural characteristics of materials such as wood and leather.
Where can I view my sales receipt?
After placing an order, you will receive an email confirmation with your sales receipt. If you need to access it later, you can log into your account on our website and check your order history. If you did not receive a confirmation email or need further assistance, please contact our customer support team.
How can I return an item?
We offer a hassle-free return policy. If you are not satisfied with your purchase, you can initiate a return within 365 days of delivery. To return an item:
- Contact our customer service team to request a return authorization.
- Ensure the item is in its original condition and packaging.
- Ship the item back to us using the provided return instructions.
Please note that return shipping costs may apply, and certain custom-made or clearance items may not be eligible for return. For full details, visit our Refund and Returns Policy page.
Will you restock items indicated as “out of stock?”
Yes, we regularly restock popular items. If an item is marked as “out of stock,” you can sign up for restock notifications on the product page, and we will inform you once it becomes available again. If you need further assistance, feel free to contact our support team for estimated restock timelines.
Where can I ship my order?
We currently ship to Continental US. If your location is not listed during checkout, please contact us to check availability. Shipping costs and delivery times vary based on your location and selected shipping method. For more information, visit our [Shipping Policy] page.
INFORMATION ABOUT US
